I was cleaning the vestibule area as a prelude to shutting our doors for the day when I saw an overloaded car pull up to the curb. A young man unfolded from the front passenger side and walked awkwardly through the entrance.
My phone's about to fall out of my jacket, he said. Then his flip phone landed on the (carpeted) floor.
Good, I said. You hit the thickest part (where I had pulled inside the boot-scraper rug).
He wanted to know if he could do some laundry. I told him the cutoff was an hour ago.
No exceptions?
You have to sign in by ten. That way there's enough time to get all the loads through the cycle before we close.
Is there a place I can hand-wash some things?
There wasn't, but he only had a backpack and his persistence suggested that he really needed to wash what he had.
Tell you what, I said. Go back and talk to the people there. They might be able to help you.
The Day Center director came up to the window to sign him in. I didn't hear their exchange from where I was but I assumed it was a repeat of what I'd just said.
The new guy (we'll call him Ignacio) raised his voice and said, that's about the most hostile reception I've ever gotten. Why are you talking to me like that? I've lived in Grand Junction all my life and I've been homeless since I was 17. How about if we start over and you say: Hello, Ignacio. Welcome. How is your day so far?
His reaction seemed a bit off, but the two of them worked it out. He offered to come in and do some volunteer work while his load was running and the director brought him inside.
When I was back at the window, a man came in to inquire if we were able to help the young man with his laundry. Otherwise, the man said, he'd take him somewhere else. (The driver appeared to be one of the periodic users of our services himself.) I told him we had worked something out.
Later, I went back to where Ignacio was sweeping the patio. I told him the man who'd dropped him off had come by to check on him, to make sure he had what he needed.
He looked uncomprehending, so I restated what I'd said and added, I thought you'd like to know the man cared about you.
Ignacio said, why are you so angry with me? Are you a cop?
No, I'm a volunteer here. Trying to be reassuring, I made the mistake of lightly touching the arm of his coat.
Ignacio jumped and said, you're starting to spook me. He seemed to have little idea what I was talking about, so I stopped explaining and left him to his sweeping.
***
A young woman came in for the first time with another guest who seems particularly gentle and helpful to others. He told me his name and then gestured to the woman, saying: I don't know hers.
She came in from California last month, pregnant with her fourth daughter, and is still trying to get settled. She seemed to appreciate the young man's help. I wonder if she knew his name.
Later, a regular came in. He's one of the guests who likes to sit in the vestibule rather than coming inside. It was the first time I'd seen him since I got back, but I recalled his name and signed him in. I asked him if he'd seen Ron, another regular who often sat across the way from Ed, a knee-to-knee distance of less than five feet.
Ed said, I'm not sure I know him.
***
My first day back a few weeks ago, one of the first people to the window was unknown to me, so I asked his name, which was something like Scott Thomas. Some guests give their last name first, because that's how the sign-in sheet is organized. Others don't. Our exchange was complicated by the cross chat of a full vestibule, so it took a couple tries for me to establish which name was which.
He took exception. I'm not going to stand here repeating my name for you. My time is valuable. I'm extremely intelligent, and if I was working, I could easily make $250,000 a year, which I would invest in some new ideas and make it 25-million. Are you a cop or something?
I explained I was bit hard of hearing and he settled down.
It strikes me now that some of these folks may go days without anyone besides a police officer asking their name.
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